Online Banking Agreement & Disclosure Statement
Acceptance of Agreement and Signature
When you sign-up for the McKinley NetLink Online Banking Service you will have
to click on the Accept icon button at the end of the agreement, this will
constitute your written signature and approval of the terms of this agreement.
As an added feature to your already existing accounts with Mt. McKinley Bank we are offering an Online Banking Service. This service will provide Internet access to your account(s), as well as a Bill Payment Service. This agreement governs your use of these services. Please read the following agreement carefully and print a copy for your records. By requesting and using this service you have agreed with the terms and conditions of this agreement. The bank (Mt. McKinley Bank) also agrees to the terms and conditions set within the agreement.
Description of Online Banking Services
The financial services available include the following items:
--> Transfer Funds
--> View Account Activity
--> Make payments to your Mt. McKinley Bank loans.
--> Bill Payment
--> Order Checks
--> Personal Line of Credit Advances
You may download information from this site into your personal financial software, ex: Microsoft Money, Quicken.
Account Agreement
This agreement supplements and modifies any deposit account agreements and disclosures you have with the Bank. These include, but are not limited to, your original signature card, deposit agreement, schedule of fees, electronic funds transfer disclosure, loan agreement, any disclosures you have been given, and or any change of terms and notices. If there is any conflict between any of these forms or Website Rules and this Agreement, this Agreement shall preside. If you ever use any service, or permit another to use any service on your behalf, you agree to the terms and conditions stated in this Agreement and the ones listed above. The terms and conditions in the Agreement are in addition to the terms and conditions of any other agreements you have with the Bank, including any disclosures made pursuant to such agreements.
Active Accounts
In order to subscribe to this service, you must have at least one open account with the bank. Some accounts may not be available to you online due to the account owner relationship. Currently, accounts include: Checking & Savings accounts, Money Market accounts, Certificates of Deposit, Retirement Accounts, Lines of Credit, Installment Loans, Commercial Loans, Commercial Lines of Credit, and Mortgage Loans.
Enrollment
To enroll in this service, you must first activate your access ID by signing on to
McKinley NetLink. To do so, use your internet browser (Netscape or Internet Explorer) to open www.mtmckinleybank.com. Click on McKinley NetLink and then
First Time Logon.
Password & Access ID
During your first use of NetLink, you will be required to use an access ID and password generated by the Bank. You will need this information to gain access to your accounts. The first time you log on you will be instructed to change your password and ID. Your password and ID must be at least 6 to 16 characters and are case sensitive (either alphabetic, numeric, or alphanumeric). You agree to keep this information confidential to prevent unauthorized access to your accounts. To help safeguard your security, you should change your password frequently. If you forget your password, you must contact the Bank to have a new temporary password issued to you.
Hours of Operation
NetLink services are available to you 24 hours a day, 365 days a year, except during limited maintenance times. Online banking transactions conducted by 7:00 p.m. (AST) will be processed that day. Transactions conducted after 7:00 p.m. (AST) will be posted by the following business day. Our business days are Monday through Saturday, except for holidays.
Documentation
You will receive a confirmation number after each successful completion of a transaction made using NetLink. Retain this confirmation number for your records, the Bank will not send a separate receipt. The history information, transaction information, and available balance you view are in real time for all accounts except commercial loans. Commercial loan balances are effective as of the date indicated.
Customer Service Hours
You may reach someone by phone during the following times:
Monday through Friday 9am-6pm AST
Saturday 10am-3pm AST.
(907) 452-1751 or (907) 474-1770
Outside of the Greater Fairbanks Area: 1 (888) 515-1774 option #0.
Service Charge
There are no service fees associated with online banking access. See the Bill Pay agreement for further information.
Disclosure of Account Information
The Bank maintains procedures designed to protect confidential information about you and the accounts you have with Mt. McKinley Bank. The Bank’s information practices are fully detailed in Mt. McKinley Bank’s Privacy Policy which can be found on our web page www.mtmckinleybank.com or by request. All online banking products and services fully comply with this policy.
Reporting Unauthorized Transactions
If you believe that an unauthorized transaction has occurred on any of your accounts, call the bank immediately using one of the following numbers:
(907) 452-1751 or (907) 474-1770.
Outside of the Greater Fairbanks Area: 1 (888) 515-1774.
You may also reach us via e-mail or write us at
530 4th Avenue, Fairbanks, Alaska 99701.
When you contact the Bank,
Provide us with your name and account number.
Describe the transaction that you are unsure about, including the amount, and why you believe an error has occurred.
Provide us with a phone number where we can reach you during our regular business hours.
If you tell the bank verbally or by e-mail of the error, we may require you to send your complaint or question in writing, within 10 business days.
The Bank will tell you the results of its research within ten (10) business days after it hears from you and will correct the error immediately. If the Bank needs more time to investigate your complaint, the Bank may take up to 45 days to resolve the complaint or question. If the Bank needs more time to research the transaction in question, it will re-credit your account within ten (10) business days for the amount you think is in error. This provisional credit will allow you to have use of the money during the time it takes the Bank to complete its investigation. If you are asked to put your complaint in writing, and the Bank does not receive it within ten (10) business days, the Bank will not re-credit your account. After completion of the investigation the Bank will notify you within three (3) business days. If the Bank decides that no error has occurred, the Bank will send you a written explanation and charge your account for any provisional credit you have been granted. You may ask for copies of the documents that the bank used in its investigation.
If your dispute involves a Visa Debit Card Transaction:
(1) You can lose no more than $50 if you notify the Bank within two (2) business days of becoming aware of any unauthorized use.
(2) You can lose as much as $500 if you do not notify the Bank within two (2) business days of discovering the unauthorized use and if the Bank can prove it could have prevented further usage by the unauthorized user if the Bank had been notified.
(3) If you do not report unauthorized transactions that appear on your periodic statements within 60 days after such statements are made available to you, you risk unlimited losses on transactions made after the 60 day period if the Bank can prove it could have prevented those transactions if it had been notified within the 60 day period.
Your liability may be reduced under the network rule of Visa International Inc. This rule currently provides that your liability may be reduced to zero (0) dollars if you have reported to the Bank the loss or theft of your Visa Debit card within 24 hours, have exercised reasonable care in safeguarding your card from risk of loss or theft, and have not reported two or more incidents of unauthorized use in the immediately preceding twelve-month period, and your account is in good standing. Under this rule, “Unauthorized Use” means use of your card by a person, other than you, who does not have actual, implied, or apparent authority for such use, and from which you received no benefit.
Unauthorized Transfers, Questions or Errors
In order to help limit your losses, change al lpasswords and PIN’s within your control and contact us AT ONCE, if you suspect any Access Procedure or PIN or other security procedure has been lost, stolen, misused, misplaced or improperly disclosed, or money is missing from your Account, or you believe that there has been any other breach of security concerning Access Procedures or other security procedures. Notify us AT ONCE if a statement shows unauthorized transfers or
withdrawals.
Your Responsibility as an Account Owner
You are responsible for all transfers and payments you authorize using the Online Banking and Bill Pay Service. If you permit others to use these services or your password, you are then responsible for all transactions they authorize from your accounts.
You must notify the Bank immediately if you believe your accounts have been accessed or your password has been used without your permission.
Bank’s Responsibility and Limitation of Liability
The Deposit Agreement describes the Bank’s responsibility for completing transfers and payments, as well as the Bank’s exceptions from liability for its failure to do so. These rules apply to your Online Banking transactions. In addition, the bank will have no liability whatsoever for failure to complete a payment or transfer you initiate or attempt to initiate through online banking under the following circumstances:
If you did not follow software instructions on how to make a transfer or payment.
If you did not give the bank complete, current and correct instructions.
If you did not authorize or transfer payment before our cutoff time.
If the transfer or payment could not be completed due to systems unavailability.
If circumstances or persons beyond the banks control prevent, delay, intercept or alter the transaction, despite reasonable precautions that the bank has taken.
If you did not receive a confirmation number for the transaction, or you can not produce a valid confirmation or transfer number for the transaction.
If any payment or transfer would exceed the available balance of the account.
The bank is not responsible for any errors or failures due to any malfunction of your internet access equipment, or any virus, or any problems that may be associated with the use of any online banking service.
Cancellation
You may discontinue this service at any time by notifying the bank in person, via
e-mail, or
by calling us at (907) 452-1751 or by writing to 530 4th Avenue Fairbanks, Alaska 99701.