McKinley NetLink Frequently Asked Questions (FAQ)

General Questions
Bill Pay
Security Related Questions
Multi-Factor Authentication (new)


General Questions

What Internet browsers are compatible with McKinley NetLink?
The following Internet browsers are supported:

- Microsoft Internet Explorer (IE) for Windows version 6.0 or higher.
- Netscape Navigator version 7.0 or higher.
- Mozilla Firefox version 1.0 or higher.
- Opera version 7.54 or higher.
- Mozilla Camino version 0.8.1 or higher .
- Apple Safari version 1.2.1 or higher.

Beta versions of the above individual browsers are NOT supported. There may be slight cosmetic differences between the look of McKinley NetLink across the various browser platforms that are supported. This is a function of how the individual browsers have been coded. It should be noted that the core functionality of McKinley NetLink is consistent across all supported browsers.

Any browser that is not in the above compatible browser list is unsupported.

What are the minimum security settings for my Internet browser?
The following list contains the minimum security settings for a browser to access McKinley NetLink:

- First party cookies must be allowed.
- First party images must be allowed.
- Pop-up blockers inherent to each supported browser are allowed. Some   
  links within McKinley NetLink start a new browser window and could be
  blocked by a 3rd party pop-up blocker.
- SSL connections must be allowed (HTTPS://) for a minimum of 128bit
   strength.
- JavaScript enabled and the running of active scripts allowed
- Iframes allowed.
- Minimum browser resolution of 800x600.

How do I access McKinley NetLink?
Using a compatible Internet browser, access the Internet as you would normally. Type www.mtmckinleybank.com in your browser’s address bar. You will then be taken to the Mt. McKinley Bank website. Feel free to bookmark this location for your convenience. Next, click on the McKinley NetLink link located on the left menu bar. This will then open a login page, where new users can sign-up, view a demo and existing users can access their accounts securely.

How do I change my McKinley NetLink password?
Log onto McKinley NetLink with your current Access ID and password. Click the options button located on the top menu bar. Next, click Password Maintenance. A new screen will appear. In the first box, type in your current password. In the second box, type your new 6-16 character password (letter and numbers accepted). Re-type your new password in the third box and click the submit button. Remember the passwords are case-sensitive so make sure that your CAPS Lock is disabled if you desire lower-case letters. A confirmation e-mail will be sent to you as well to alert you of any unauthorized changes.

Are there fees to use McKinley NetLink?
No, there are no fees to access your accounts or to pay bills through McKinley Netlink.

Can I pay off my loan on the Internet?
No, there may be associated fees for certain loan types (auto, mortgage, etc.) that can only be calculated at loan pay-off time. Please send an e-mail request or phone (907) 452-1751 or (888) 515-1774, option #0 if dialing long distance for an accurate loan pay-off amount. 

Can I issue a stop payment online?
Yes, you can place a stop payment. You will still need to sign a stop payment request, and normal stop payment fees apply.

Can I reorder checks online?
Yes, click here.

How frequently is my account information updated or is it real-time?
The information is real-time for history, transactions, and available balances. This applies to all account types except Commercial Loans.

Can I look at my Mt. McKinley Bank accounts at any time?
Yes, with McKinley NetLink you have access to your account information 24 hours a day, 7 days a week.

How long will my activity be available on McKinley NetLink?
Savings accounts will be on a rolling 12-month cycle. Checking and Money Market histories will be available for up to 45 days. 

What types of accounts will I be able to access from McKinley NetLink?
You will be able to access the following account types: Savings, Money Market, Checking, Commercial Loans, Mortgage Loans, Consumer Loans, and Time Deposits. The only accounts that cannot be viewed are Contract Collections.

Why when I attempt to login using my McKinley NetLink Access ID and password, it says that it is invalid?
You will receive a message that says you are entering an Invalid ID or password if you have forgotten your original Access ID or password. If you enter your Access ID and password incorrectly more than four times, your account will be locked from online access. If you have forgotten your Access ID or your password, click on the "Forgot Password" link and a current password will be e-mail to you. You may also contact us Monday through Friday 9-6 or Saturday 10-3 at (907) 452-1751, or (888) 515-1774, option #0 if dialing long distance, or by e-mail. We will then reset your Access ID and password for you.

Why when I attempt to login using my McKinley NetLink Access ID and Password, it says that my account is currently locked?
This occurs when an invalid Access ID or password has been entered more than four times, which causes your account to lock from online access. This is for your protection, and protects your account information from being accessed by unauthorized persons. If you have forgotten your Access ID or your password, please contact us Monday through Friday 9-6 or Saturday 10-3 at (907) 452-1751, or (888) 515-1774, option #0 if dialing long distance, or by e-mail. We will then reset your Access ID and password for you.

If you feel that unauthorized persons are trying to access your online accounts please contact us at once. Please be aware that once locked, your account will remain locked from online access until reset by Mt. McKinley Bank. 

Is there a “demo” I can look at to see how McKinley NetLink works before I make my decision to sign-up?
Yes, click here.

Can I use Microsoft Money® and Quicken® programs with McKinley NetLink?
Yes, you can download transactions from your Mt. McKinley Bank online accounts into Quicken and Money. Below are some useful links if you need assistance: 

Quicken® http://www.intuit.com/support/quicken/index.html Money® http://www.microsoft.com/money/support

How long will my NetLink account remain active?
You must access your NetLink account once every six months or the system will disable the online access (not the account) for security purposes.

Bill Pay Questions

How much is the Bill Pay service and how is that fee assessed?
There are no fees to access your accounts or to pay bills through McKinley NetLink.

How long does it take to set up a new payee with the Bill Payment service?
As long as it takes for you to input the new payee information into the Bill Pay system.

After I pay a bill, how long does it take for the money to be debited from my account?
Immediately, on the date you scheduled.

Can I have more than one checking account setup for Bill Pay?
Yes.

How long does it take for a payment to reach the payee?
Please schedule 5 business days for payments to reach their destination at a minimum.

Who do I contact if I have questions about Bill Pay?
For questions regarding the Bill Pay service, please contact us Monday through Friday 9-6 or Saturday 10-3 at (907) 452-1751, or (888) 515-1774, option #0 if dialing long distance, or by e-mail. 



Security Questions

I'm still uncertain about online banking. Can other people see my account information?
Your account information is just as secure as it is at any of our physical locations. We have ensured that our systems meet the latest security standards, including using the latest encryption methods and software. Only authorized persons, who have signed up for McKinley NetLink, may access their accounts online.

What is encryption and how does it make McKinley NetLink secure?
Encryption is a method of mathematically altering data for transmission to the host. The higher the number of bits (128-bit in the case of McKinley NetLink) the more secure your connection is. The host then decodes this data using a key pre-determined at the beginning of your online banking session. Thus, your PC and the host computer are the only participants in this secure transaction.

How can I tell if I have a secure connection to McKinley NetLink?
The indicators of a secure connection for the supported browsers are listed below:

Netscape Navigator 4.07 – An icon of a lock will appear in the bottom left corner of your browser. If it is in a locked position, you have a secure connection. If it is unlocked, you have an unsecured connection.

Microsoft Internet Explorer - In version 6, a small lock will appear in the lower-right corner of the browser in the status bar to signify an encrypted connection. In version 7, a small lock will appear next to the address bar (towards the top right) to signify an encrypted connection. If there is no lock, you do not have a secure connection.

Please note: while on this page and other general information pages of the Mt. McKinley Bank website, all indicators will show an unsecured connection. This will change to a secure connection upon entering the McKinley NetLink portion of the site.

Multi-Factor Authentication

What happens when my McKinley NetLink account is upgraded to this new Multi-Factor Authentication?
Phase 1
One of the first changes you will see is the separation of the Access ID and Password fields. You will be prompted to enter your Access ID on one page, and once you click on “Submit”, you will be prompted to enter your Password on the following page.

Phase 2
Shortly after the separation of the Access ID and Password, we will add new security measures to McKinley NetLink. Once you log in with your Access ID and Password, you will be prompted to enroll into the new security measures. To enroll you will need to do the following:

Will I be able to change my Authentication Image?
A default image will be provided to you at enrollment, and you must keep this selection initially. You will then be able to change your Authentication Image after completing the enrollment process. You will be able to select from a library of thousands of images.

I sometimes access McKinley NetLink from a public computer, like at an Internet café or at work. Can I still use those types of computers to do my Internet banking?
Yes, you can continue to use public computers to access NetLink. As part of your enrollment in the Multi-Factor authentication process from your home computer (or other non-public computer you regularly use), you will complete a series of challenge questions. If you need to access NetLink from a non-public computer, you will be provided with an additional confirmation process using the challenge questions, and then will be granted access to the system.

Am I required to enroll in Multi-Factor Authentication?
Yes, we are requiring all McKinley NetLink users to enroll in Multi-Factored Authentication for their security. We’re confident that you will find the process easy to use and convenient.

How does the Authentication Image protect me?
The authentication image that is presented back to you is a verification that you are accessing our legitimate McKinley NetLink site. By presenting the image and pass phrase that you established during the enrollment process, we are providing an assurance to you that your activity has not been redirected to a fraudulent site where your login credentials could be compromised. We will always display your image and pass phrase before you are asked to enter your password.

Why should I register my computer?
Each computer has a unique set of characteristics, similar to a fingerprint. By registering the computer, its unique set of characteristics will be stored by Mt. McKinley Bank and used as additional validation criteria during logins. If you choose not to register a computer, you will be presented with a different validation process consisting of challenge questions/answers. Thus, we encourage you to register your computer and make for a more convenient, yet secure, login process.

Is there a limitation on the number of computers I may register?
There is no limit on the number of computers you may register.