Loan Receptionist

Career Details

Full-Time Downtown Branch Posted on 6/18/2024

Work for Alaska's Best Bank!

We love teamwork! We love well-being! We love our community!

If you enjoy being part of a busy, energetic environment with lots of new faces everyday, we have the perfect job for you!

Mt. McKinley Bank:

We are seeking a Loan Receptionist to greet our customer at the Downtown Branch and over the phone in a friendly and professional manner. This person needs to be reliable and dependable. 

Essential Duties and Responsibilities 

• Acts as 2nd phone Receptionist, by answering incoming calls, determines purpose of callers, and forwards calls to appropriate personnel or department. 
• Keeps apprised of personnel by using the Out of Bank listing and calendars. 
• Communicates with the other Receptionists concerning employees that are out of the bank for the day and not on the Out of Bank List.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Schedules and updates appointment calendars.
• Keeps track of Officers’ whereabouts on the floor for customers or bank personnel needs. 
• Makes and maintains the coffee galley for the 2^nd floor on a daily basis. 
• Receives, sorts, and routes mail, and maintains and routes publications.
• Prepares outgoing mail by typing envelopes for regular mail, certified mail, etc. 
• Monitors copiers and printers, assist users as needed.  Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Takes loan payments, pre-paid payments, etc. for loans.
• Orders, receives, and maintains office supplies.
• Creates and prints memos, correspondence, reports, and other documents when necessary.  Assists with reports for Loan Officers.
• Prepares file labels for closed loans. 
• Organizes loan files to ensure documents are in the same order for every file. 
• Prepares the sending of all Christmas cards to loan customers.
• Prepare Federal Express Labels on a daily basis.  Contacts Federal Express if there is not a pickup for the next day. 
• Acts as backup to the Administrative Assistant. 
• Adjusts work schedule when the main lobby Receptionist is out of the bank, coordinating with Admin Assistant as needed. 

• Other duties as assigned.

  Note: This job description is not intended to be all-inclusive. The employee pay perform other related duties as required to meet the ongoing needs of Mt. McKinley Bank. 

  No Supervisory Responsibilities                                                                        

  Full-time: 40 hours per week, normally 8 am - 5 pm, Monday - Friday

  OUR BENEFITS (full-time):

  401(k)

  Vacation, personal and sick leave

  Medical, dental and vision coverage

  Life, AD&D insurance

  Gym at the Downtown Branch

  Employee Assistance Program

  Tuition Reimbursement

  Qualifications:

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. We prefer two years of customer service experience.

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Education and/or Experience:

  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

  Member FDIC

  EEO Employer